Contact Us
This page tells you how to reach the editorial team behind Canada Online Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a payment provider or a regulator. We are a research and comparison publisher, not a casino operator, so the fastest route to a resolution often is not us — and we would rather point you the right way than sit on your message.
Email us
Write to [email protected]. Include as much detail as you can: the casino name, the page on fayesmithmakeup.com you were reading, and what you expected to find versus what you saw. We read every message that reaches that address.
We do not publish a phone number or a live chat window, and we do not operate around the clock. Treat email as the only official channel. If a message claiming to be from us arrives from a different domain, asks for your casino login, or requests a payment, it did not come from us.
What to include so we can actually help
- The subject in one line — correction, question, feedback, partnership, or data-removal request.
- The casino or page involved, with a link or the page title.
- Dates, written the Canadian way (for example 25/09/2026), for anything time-sensitive such as a bonus that expired or terms that changed.
- Screenshots of the terms you are querying, where you have them. Casino terms change without notice and a screenshot settles most disputes about what was advertised.
- Your province, if the question involves whether a site or a payment method is available to you.
Please leave out your full account numbers, card details, passwords and copies of your ID. We never need them, and no legitimate reviewer will ask.
Corrections and fact-checking
Corrections get priority. Our coverage is desk research — we read operator terms, licensing registers and public regulator notices — and we date what we check. The fact-check stamp on our comparison content reflects when the terms were last read, not a promise that nothing has moved since. Bonus percentages, wagering multipliers, maximum bonus bets, expiry windows and cashout caps are the details that change most often.
If you find a figure on this site that no longer matches the operator's own terms page, send us the discrepancy and the date you saw it. We will verify against the source and update, or explain why the published figure stands. We do not remove a correction because an advertiser dislikes it.
How our commercial relationships work
Some links on fayesmithmakeup.com are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement funds the research; it does not decide who appears, in what order, or what we say about them. Editorial ratings are our own assessment of terms, transparency and player protections — they are not customer-review scores, and an operator cannot buy a position or a higher number.
Partnership and advertising enquiries go to the same address. Please label them clearly so they do not sit in the reader queue. We do not accept paid placement inside review text, pre-written copy, or link insertions into existing articles.
Questions about the operators we list
Readers most often write about the sites at the top of our comparison tables. Short notes on the three highest-rated, so you know what we can tell you and what we cannot.
Betninja — our highest-rated listing
Betninja sits first on our editorial rating of 10.0, largely because its welcome package is presented in plain terms rather than buried. The advertised offer is €1,000 + 100 free spins, and the euro denomination is the first thing a Canadian reader should note: if your account is held in CAD, the value you see credited will depend on the conversion applied at the time, and currency handling can add a cost that the headline number does not show. That is the limitation we flag most often. Before depositing, read the wagering multiplier, the maximum bonus bet, and the expiry window, because a large headline figure with a short clock is worth less than a modest one with room to play it through.
WinnerIsland
WinnerIsland earns a 9.9 for the size and clarity of its headline package, $2,500 + 100 free spins. It is on this page because reader questions about it cluster around one thing: what that maximum actually requires. A percentage-matched maximum is only reachable by depositing the matching amount, which for most players is far more than they intend to stake. Our honest reservation is that the advertised ceiling is a poor guide to the typical experience. Ask instead what the minimum qualifying deposit is, and how free spins are valued per spin — that figure, not the total spin count, determines what the spins are worth.
Cashed
Cashed also rates 9.9, and it is the counterweight on this list: a 100% bonus up to €100 is small by comparison, which is precisely why some readers prefer it. A lower matched maximum usually means a lower absolute wagering obligation, so the bonus is more likely to be cleared rather than abandoned. The limitation is straightforward — if you were looking for a large bankroll boost, this is not it, and the euro denomination raises the same conversion question as Betninja. Check whether the promotion is available to accounts registered in Canada at all before you plan around it.
At a glance
| Site | Advertised welcome offer | Currency shown | Editorial rating |
|---|---|---|---|
| Betninja | €1,000 + 100 Free Spins | EUR | 10.0 |
| WinnerIsland | $2,500 + 100 FS | Unspecified dollar | 9.9 |
| Cashed | 100% bonus up to €100 | EUR | 9.9 |
| SlotsGem | 300% up to 10,000 CAD + 750 Free Spins | CAD | 9.8 |
| CoinPoker | 100% Rakeback Deal | Not stated | 9.6 |
| Vegasnow | 100% Up to $100 | Unspecified dollar | 9.6 |
| HugoCasino | Up to A$8,250 + 275 Free Spins | AUD | 9.6 |
| Crowngreen | 250% up to €6,000 / $9,000 + 250 FS | EUR / dollar | 9.6 |
| Slotowl | Up to $1,777 + 777 Free Spins + 50 no-deposit spins | Unspecified dollar | 9.4 |
| CrownPlay | 250% up to CA$4,500 + 350 Free Spins + 1 Bonus Crab | CAD | 9.4 |
All offers are as advertised by the operator and are subject to that operator's terms, including wagering requirements, maximum bonus bets, expiry dates, cashout limits and country eligibility. We publish what is advertised; the operator's own terms page is the binding version.
Money questions we can and cannot answer
We can explain how casino money mechanics generally work. We cannot see your account, move a payment, or force a payout.
- Cost to take part: the only cost is your deposit and your losses. Minimum deposits at online casinos commonly sit in the CA$10–CA$20 range, but the qualifying deposit for a specific bonus is often higher than the site minimum. Nothing that requires a deposit is free, whatever the promotion is called.
- Paying in: methods commonly available to Canadian players include Interac, debit cards, some credit cards, bank transfer and e-wallets. Availability is not universal — many Canadian banks decline gambling transactions on credit cards, and PayPal support varies by operator. Verify on the cashier page for your own account rather than assuming.
- Getting paid: withdrawals are typically returned to the method you deposited with. E-wallets are usually the quickest; bank transfer and card refunds usually take longest. Most sites apply an internal review period before the payment is sent, and that review, not the payment rail, is what most delays come down to.
- Fees and limits: expect a minimum withdrawal amount, a daily or monthly cap, and in some cases a fee on small or repeated withdrawals. Check all three before your first cashout, not after.
Exact timings, limits and fees differ by operator and by method, so we do not quote universal figures. If you have found a site's stated timings and want help reading them, send them over.
Withdrawal delays, verification and disputes
This is the single most common subject in our inbox, so here is the honest order of operations.
- Complete KYC first. Identity verification — government ID, proof of address, and proof of the payment method — is a legal requirement, not an obstruction. Most payout delays start with an incomplete document.
- Expect source-of-funds checks on larger sums. Operators may ask where the money came from. It is intrusive, it is also standard anti-money-laundering practice.
- Use the casino's own complaints procedure. Put it in writing, keep the reference number, and note the response deadline in their terms.
- Escalate to the licensing authority or the operator's named dispute service if the internal process fails. That body, not a comparison site, has the power to intervene.
We cannot recover funds, contact an operator on your behalf, or guarantee any outcome. What we will do is log the case. Repeated, documented reports about the same site change how we rate it and what we warn readers about.
Legal standing and who may contact us
Gambling law in Canada is split. The Criminal Code sets the federal frame, and each province and territory decides what is licensed and offered within its own borders — which is why a site available to a reader in one province may not be authorized in another. Provincially run and provincially licensed platforms operate under their own regulators, with Ontario's regulated market the clearest example of a province licensing private operators directly. Many international sites accept Canadian customers; accepting customers is not the same as being authorized to serve them, and that distinction affects which complaints body, if any, you can escalate to.
We do not confirm the licensing status of any operator in a private email. Check the licence number on the operator's own footer against the issuing regulator's public register, and read our terms of use for the limits of what this site publishes. This content is written for adults of legal gambling age in their province — 19 and over in most of Canada, 18 in Alberta, Manitoba and Quebec. We do not knowingly correspond with minors and we cannot help anyone gamble from a jurisdiction where it is not permitted.
Beyond casino games
The operators we cover rarely run casino games alone. The same accounts often carry sportsbooks, live-dealer rooms streamed from studios, virtual and instant-win titles, and in the case of CoinPoker a poker room where the value proposition is rakeback on the rake you pay rather than a matched deposit. These lines have separate terms: a casino bonus usually cannot be wagered on sports, table games often contribute at a reduced rate or not at all toward wagering, and poker rakeback accrues on play volume instead of clearing against a multiplier. If you write to ask why a bet did not count toward a bonus, this is almost always the answer — but send the terms and we will read them with you.
If gambling has stopped being entertainment
Please do not write to us for crisis help; we are not qualified and we are not staffed for it. Contact a support service directly. In Canada, provincial problem-gambling helplines operate free and confidentially, and every licensed operator must offer deposit limits, loss limits, time-outs and self-exclusion in the account settings. Provincial self-exclusion programs and independent blocking software add a layer that a single account setting cannot. Our responsible gambling guide sets out the tools and where to find them. Gambling is entertainment with a cost, never a way to make money or fix a shortfall — if it has become either, the account settings are the place to start today.
Before you send
If your question is about who we are and how we research, our about page answers most of it. If it is about a specific offer, the operator's terms page will be more current than anything we can tell you by email. Everything else — corrections, gaps in our coverage, a site you think we have rated too generously — is genuinely welcome at [email protected]. Reader reports are the main reason our listings change.